Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The words us or we or our will refer to Japaneki in these terms and conditions. The words you and your, customer, purchaser will refer to the user of this site. The user of this site is anyone who makes a purchase. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.


If you do not agree to these terms and conditions, please do not use this site.



Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Japaneki or the original copyright holder. The collective work includes works that are licensed to Japaneki and or are used under fair use. Copyright 2016, Japaneki ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Japaneki or purchasing Japaneki products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Japaneki or to purchase Japaneki products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited. Japaneki is not affiliated with and does not endorse any of the companies whose products we sell or advertise.

Appearance of merchandise

The products on this site have been displayed in the most accurate way possible to best of our ability. Colors may look different when displayed on different devices. Images may be distorted due to image aspect ratios being displayed on different size screens. The packaging of some products may change seasonally or may be different than the original image displayed at the time you added the item to your cart. Seasonal packaging is common in Japan. The product will always be as described in the description box. The weight and quantity of the item will always be as described on the product page. The product itself will not change unless indicated in the description.


Purchases

We are not responsible or liable for damages due to shipping delays or harmful or negligent use of any of the items sold on our site whether intended or unintended. We do not manufacture any of the products we sell. In regards to these items, we are not responsible or liable for any wrong doing or negligence on the manufacturers part. We do not endorse or are affiliated with any of the companies or manufactures we advertise. When you make a purchase with us you are doing so with the express permission of the card holder or owner of the account being used and neither you nor the account owner shall be under any duress or under the influence of any mind altering substances whatsoever when making a purchase with our store. If you are under 18 years of age you will have permission from your legal guardian to make a purchase from this site. Before you purchase any item you will have read the item description and understand it.


Refunds

We have the right to deny a claim due to what we determine to be unsatisfactory evidence of damaged or missing merchandise. You have 45 days from the date of purchase to make a request regarding a refund based on damaged or missing merchandise only. You understand that we do not accept returns even if you ordered the wrong item.  We can not begin to address a missing shipment until 30 days have passed from the shipping date. We have the right to verify any refund claims due to damaged or defective or missing merchandise, as we see fit. This may include requesting a photo of the damaged or defective merchandise. When a package is dropped off at your door step or in a mail box it is marked as "delivered" by the tracking system. Packages marked as "delivered" cannot be refunded if they are stolen or lost after being dropped off.


FREE Shipping

We are not responsible for taxes or fees charged by your (the purchasers) countries customs department or postal service. These fees are not from Japaneki and are out of our control. All of our items ship for free via 14-30 day International Economy Shipping Air (Epacket) courtesy of the Japan Postal Service to 77 countries. 14-30 business days (Varies greatly by country -- Belgium, Italy, and some small island countries are especially slow) The tracking service varies depending on your country. Package trace only, registered mail(limited tracking) or full tracking. We may split your shipment into multiple parcels if it is heavy or bulky and provide multiple tracking numbers.